Warranty

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Warranty

Vansco is here to help you purchase the van you need and all vehicles are subject to a comprehensive pre-delivery inspection from our own in-house, fully trained workshop team and come with 12 months MOT*. As standard we offer a free 3 month / 3,000 miles ‘Back to Base’ warranty.

All effort is put into ensuring your vehicle is in good mechanical condition for when you collect however, we also understand that this vehicle is also your livelihood, so having the reassurance of a warranty is crucial.

A warranty can provide important peace of mind for vehicle owners by covering the cost of the maintenance and repairs required to keep the vehicle on the road. At Vansco, our specialised sales team can help provide a range of comprehensive vehicle warranty options brought to you by The AA, here is what they have to say…
*12 Months MOT provided if the current status is less than 6 months

What is a warranty and why do I need one?

We would all like to think that we live in a perfect world and that our vans will never let us down but unfortunately, the reality is sometimes a little different. No matter how well you maintain your vehicle, components can still fail resulting in costly repair bills.

AA Warranty Dealer Care Extended Guarantee has been designed to help protect you against the cost of such repairs.

Should a covered component suffer unforeseen mechanical failure, we could help to cover the cost of repairs. We even cover wear and tear on vehicles that have covered less than 60,000 miles and are under 5 years old at the time of claim.

An AA Warranty includes parts and labour; diagnosis; European cover; contribution towards breakdown recovery; contribution towards overnight accommodation or your rail fare home; and contribution towards a hire car. Wear and tear is covered on vehicles less than 5 years old and less than 60,000 miles at the time of the claim.

Below is an illustration detailing the average cost of repairs (including parts and labour, with VAT shown) to some of the more common component failures from the AA Warranty Claims Database during 2012.

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Why is it a good idea to purchase an AA Extended Warranty product?

Peace of mind
Allows repairs when the van owner needs them
Most products include a free rental car if the vehicle is off the road for repairs
Owners are protected against the rising cost of repairs
Available on New and Used Vehicles*
Available for up to 36 months
Maximum claim limit up to the retail value of the vehicle
No claim will be rejected on the grounds of Wear and Tear**
Personal Continental Use – up to 60 consecutive days
Replacement Vehicle Hire – Pays up to £25 per day for 7 days
Hotel / Accommodation and Rail Fare***
Recovery – Pays up to £50 including VAT
Transferable to a new private owner
No claims excess or hidden costs
You can be covered as soon as you leave the forecourt

* No age or mileage restrictions once cover has started
** where the Vehicle has covered less than 60,000 miles and is under 5 years old at the time of the claim
*** Pays up to £100 including VAT

What to ask your sales person?

Ask your sales person if the vehicle you want to buy has any remaining manufacturer’s warranty remaining. If so, your AA Warranty cover can be deferred until your manufacturer’s warranty has expired ensuring continuous protection. If not, ask if the vehicle is eligible for immediate AA Warranty cover.

Your sales person will be able to explain the cover in more detail and help you decide the best level of cover to suit your vehicle.

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Eligible Vehicles

AA Warranty is available for passenger cars, vans and light commercial vehicles up to 3,500kg GVW, Motorhomes and Caravans that are registered within the Geographical Limits.

AA Warranty does not cover vehicles that:

are used for hire or reward (e.g. taxi or driving tuition);
have been previously recorded as an insurance total loss;
have been modified from the manufacturer’s specification (unless agreed by Us);
are used for road-racing, rallying, or any other competitive event.

If you think that you have a fault that is covered under your AA Warranty, simply call our claims department. You will be asked to provide your policy number, vehicle registration number and the current mileage of your vehicle. Our engineers will be happy to discuss your claim and advise you of your nearest repair centre. They will guide you through the repair and help you through the claims process.

Our claims department is open from 9.00am to 5.00pm Monday to Friday, and 8.30am to 12.30pm on Saturday. The office is closed on Sunday.

AA Warranty is a trademark of AA Group of Companies and is used with its permission under licence to Motorway Direct PLC. AA Warranty is provided by AA Mechanical Insurance Limited, an appointed representative of Motorway Direct PLC who are authorised and regulated by the Financial Conduct Authority (FCA), authorisation number 311741.

Complaints Policy

For all customer concerns, please contact us using the enquiry web form at the top of this page or using the below details:

Post: Vansco Ltd Senior Service Station, Romsey Road, Cadnam SO40 2NN

Email: sales@vansco.co.uk

Tel: 023 81780300

Our Complaints Process:
Acknowledgement We will provide written acknowledgement of your complaint within 5 working days.
Final or Other Response Within eight weeks from the complaint being received, we will write to you with the outcome of the investigation. If our investigation is not yet complete, we will write with full details of the reasons for the delay and advise you of an appropriate timescale within which the investigation will be completed.
Review stage When we have issued our final response letter or after eight weeks from the complaint being received, you may refer your complaint for free to the Financial Ombudsman Service (see below contact details).
What to do if you remain dissatisfied about our response to a complaint regarding a finance agreement or insurance product
We aim to resolve complaints at the earliest possible opportunity. If you remain dissatisfied, we recommend that you refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service is a free and independent service available to consumers who have a complaint about a financial product or service.

The address, website and contact details of the Financial Ombudsman Service are as follows:
Website: www.financial-ombudsman.org.uk
Address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Telephone: 0800 023 4567 or 0300 123 9123

For more information please read the Financial Ombudsman’s leaflet “Your Complaint and the Ombudsman” which is available at: http://www.financial-ombudsman.org.uk/publications…

If you would like us to post you a copy of the Financial Ombudsman’s leaflet, then please use the above contact details to let us know and provide your name and postal address.

Data Protection
All complaints received are treated with confidentiality and in accordance with the requirements of data protection legislation.

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Cadnam

Eastleigh

Get in touch

Warranty

Warranty

What is a warranty and why do I need one?

Why is it a good idea to purchase an AA Extended Warranty product?

What to ask your sales person?

Eligible Vehicles

Complaints Policy