For all customer concerns, please contact us using the below details:

Post: Vansco Ltd, Senior Service Station, Romsey Road, Cadnam SO40 2NN
Tel: 023 8178 0300

Our Complaints Process


We will provide written acknowledgement of your complaint within 5 working days.

Final or Other Response

Within eight weeks from the complaint being received, we will write to you with the outcome of the investigation. If our investigation is not yet complete, we will write with full details of the reasons for the delay and advise you of an appropriate timescale within which the investigation will be completed.

Review stage

When we have issued our final response letter or after eight weeks from the complaint being received, you may refer your complaint for free to the Financial Ombudsman Service (see below contact details).

What to do if you remain dissatisfied about our response to a complaint regarding a finance agreement or insurance product.

We aim to resolve complaints at the earliest possible opportunity. If you remain dissatisfied, we recommend that you refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service is a free and independent service available to consumers who have a complaint about a financial product or service.

The address, website and contact details of the Financial Ombudsman Service are as follows:

Address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123.

For more information please read the Financial Ombudsman’s leaflet “Your Complaint and the Ombudsman” which is available at:

If you would like us to post you a copy of the Financial Ombudsman’s leaflet, then please use the above contact details to let us know and provide your name and postal address.

Data Protection

All complaints received are treated with confidentiality and in accordance with the requirements of data protection legislation.