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Policies

Policies included

  • Privacy Policy
  • Data Protection Policy
  • Customer Complaints
  • Terms & Conditions

Privacy policy

Explaining cookies on our website

When you visit our Website we issue a "cookie" file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information. Cookies enable us to: improve the use of our Website; to recognize your computer; to store settings to help facilitate your use of our Website; and to deliver a better and more personalized service.

Some of the cookies we use are essential for the Website to operate and have already been set. You may delete and block all or some cookies from this Website. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our Website.

If your computer is configured to accept cookies we will be able to provide time saving functionality such as the ability to pre-fill the enquiry forms with your details, thus preventing the need to re-input them each time you need to contact us.

Why we use cookies

We use cookies for 2 purposes:

  1. To enable the delivery of functionality that improves the ease and speed of using the Website (see above).

  2. To enable us to track the relative popularity of disparate parts of our Website. This in turn enables us to concentrate our efforts on developing those parts of the Website that are generating the greatest consumer demand

Third Party Cookies

We also use third party cookies on our Website for various purposes, examples detailed below:

  • Google Analytics This is a tool that we use to better understand how people are using our website. It is also used by Google to better understand the performance of its own websites. What information are they tracking? The Google Analytics cookie enables our website to recognize you if you visit again - as well as information about the pages you visit; when you visit; how long you visit our website; the IP address and what site you were looking at before arriving at our site (the referring url). See more information on Google Analytics Cookies

  • We also use Google to provide services such as Google Maps and You Tube YouTube uses cookies to collect information and to help maintain the integrity of video statistics, prevent fraud and to improve the site experience, among other things. YouTube uses cookies on both youtube.com and on videos embedded from youtube.com. See more information on Google's Privacy Policy

  • AUTOTRADER UK These cookies are used in order to present you with relevant display advertising powered by Autotrader UK on other websites.

Automatic Logging of Session Data

We automatically log generic information about your computer and your computer's connection to the Internet which we call "session data". Session data consists of things such as device information, IP address, operating system and browser software information, and the activities conducted by you while on our Website. An IP address is a number that lets computers attached to the Internet, such as our web servers, know where to send data back to the user, such as the pages of the Website the user wishes to view. We collect session data because it helps us to analyses such things as what items visitors are likely to click on most, the way visitors are clicking through the Website, how many visitors are surfing to various pages on the Website, how long visitors to the Website are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. It is possible to determine from an IP address a visitor's Internet Service provider (ISP) and the approximate geographical location of his or her point of connectivity. We also use session data to help prevent fraud and unauthorized use of our Website.

For further information on cookies or for details on how to delete them or refuse their installation on your computer, please visit http://www.aboutcookies.org/

Data Protection Policy

What information do we collect and how do we obtain it?

When you complete an inquiry using our online forms or you enter one of our giveaways we receive your information.

In order to assist you with your inquiry, we need to know your name, email address, telephone number and address where applicable.

​Submission of an enquiry to Vansco Ltd grants us/and/or our Finance Partners authority to carry out searches, as detailed within this policy.

How do we use your information?

  • To contact you to discuss and further your enquiry.

  • To disclose information about you to any relevant regulator if we have a legal duty to do so.

  • We may monitor or record telephone conversations with you to ensure consistent service levels, to prevent or detect fraud and for training purposes.

  • We may occasionally notify you about enhancements to our services such as new services, features and special offers.

  • Details supplied by you to enter a competition are only used by Vansco Ltd & will not be released to any 3rd party.

  • We require this information to understand your needs and provide you with a better service, some of which are;

  • Internal record keeping.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

How do we protect your information?

We protect your information in the following ways:

  • We only request information which is fit for our purposes.

  • We endeavor to keep any information we hold about you up to date and accurate.

  • Remove from record any information which we hold about you which is no longer relevant.

  • Protect your data against unauthorized use. We follow strict security procedures in the storage and disclosure of information that you have given to us to prevent unauthorized access.

Do we share this information?

We will only share your personal and business information from your application form with our various Finance Partners and Electoral Roll systems to verify your finance application.

We and/or our Finance Partners may obtain information about you from credit reference agencies and various group records to check your credit status.

We may discuss your application and/or your agreement with our supplying dealers or Finance Partners.

We may ask you to provide physical forms of identity verification or search the files of credit reference agencies which will keep a record of our or our partners search, if your application proceeds.

We/our Finance Partners and the credit reference agencies will also use the records for statistical analysis about credit.

We do not sell or pass on your details to any third party for marketing purposes.

Please see below a list of our funders:

  • Moneybarn

  • Close MotorFinance

  • Blue motor finance

  • First Response

  • Advantage

  • Alphera

  • Santander

  • FlexiBuy

Some of the tools we use that may access the customers data:

  • Live chat

  • Sales force

  • AutoProtect

  • DocuSign

  • World Pay

  • Dragon

Receipt of Information

You have the right to see personal information which is held about you or your company upon written request.

Please make a request to sales@vansco.co.uk

Security

We are committed to ensuring that your information is secure.

In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online

You’re Consent

By completing any of our online forms, you are consenting to the collection, processing and use of this information by Vansco Ltd.

Complaints Policy

For all customer concerns, please contact us using the enquiry web form at the top of this page or using the below details:

Post: Vansco Ltd Senior Service Station, Romsey Road, Cadnam SO40 2NN

Email: sales@vansco.co.uk

Tel: 023 81780300

Our Complaints Process

  • Acknowledgement We will provide written acknowledgement of your complaint within 5 working days.

  • Final or Other Response Within eight weeks from the complaint being received, we will write to you with the outcome of the investigation. If our investigation is not yet complete, we will write with full details of the reasons for the delay and advise you of an appropriate timescale within which the investigation will be completed.

  • Review stage When we have issued our final response letter or after eight weeks from the complaint being received, you may refer your complaint for free to the Financial Ombudsman Service (see below contact details).

What to do if you remain dissatisfied about our response to a complaint regarding a finance agreement or insurance product

We aim to resolve complaints at the earliest possible opportunity. If you remain dissatisfied, we recommend that you refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service is a free and independent service available to consumers who have a complaint about a financial product or service.

The address, website and contact details of the Financial Ombudsman Service are as follows:

Website: www.financial-ombudsman.org.uk

Address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Telephone: 0800 023 4 567 or 0300 123 9 123

For more information please read the Financial Ombudsman’s leaflet “Your Complaint and the Ombudsman” which is available at: http://www.financial-ombudsman.org.uk/publications... .

If you would like us to post you a copy of the Financial Ombudsman’s leaflet, then please use the above contact details to let us know and provide your name and postal address.

Data Protection

All complaints received are treated with confidentiality and in accordance with the requirements of data protection legislation.

Terms & Conditions

Welcome to our website.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Vansco Ltd relationship with you in relation to this website.

The term “Vansco Ltd” or “us” or “we” refers to the owner of the website whose registered office is Senior Service Station, Romsey Road, Cadnam, SO40 2NN . Our company registration number is 673442. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us.

This material includes, but is not limited to, the design, layout, look, appearance and graphics.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites.

These links are provided for your convenience to provide further information.

They do not signify that we endorse the website(s).

We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Vansco Ltd giving prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

By submitting a finance application, call back request or email into Vansco Ltd you are agreeing to be contacted by one of our representatives by forms such as phone call, SMS and email.

You can opt out of further contact by following the unsubscribe option on emails or verbally stating you would no longer like to be marketed by Vansco

Company Information

Vansco Ltd

ROMSEY ROAD, CADNAM, SOUTHAMPTON, HAMPSHIRE, SO40 2NN Registered in England & Wales
Company No. 7811287

Authorised and regulated by the Financial Conduct Authority, firm reference 673442

VAT Number. 07811287

Vansco Ltd

Telephone:
023 81780300 023 80813119

Opening times

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00
Saturday 09:00 - 17:00
Sunday 10:00 - 16:00

Vansco Ltd

Address:
VANSCO YARD 201 WIDE LANE,
SOUTHAMPTON,
SO18 2JB